FAQs

GENERAL

Since every creation is tailor made to your unique specifications with the utmost care, all custom-made orders are final sale. They cannot be cancelled, exchanged or returned once the order has been placed. However, please contact me if you have any queries or problems with your order.

If an item is damaged during shipping, please contact us within 5 business days of receiving the item. You must return the item in its original packaging (unless agreed to by both parties) to our workroom within 10 business days, at which time we will arrange a replacement.

If a replacement item is not available, we will refund your purchase price, less any shipping costs. We do not cover or refund return shipping costs.

SPECIFIC TO CURTAINS AND ROMAN BLINDS

Since every item is tailor made to your unique specifications with the utmost care, all custom-made orders for blinds and curtains cannot be returned or exchanged. Please ensure that all measurements are completely accurate before ordering.

If a replacement item is not available, we will refund your purchase price, less any shipping costs. We do not cover or refund return shipping costs.

Thank you for your order; I really do appreciate your business!

The many variations in style, fabric and colour—as well as different window and room sizes—mean that the best service I can offer my clients for these window treatments are my custom design services. When it comes to curtains, it’s important for me to work with you and consider all details to achieve the best results.

I accept all major credit cards.

All items are custom made and should be shipped within 4 – 6 weeks from order date.

Shipping fees include packaging, mailing and handling costs.

I ship my products via Canada Post to anywhere in Canada.

Some cushion insert orders are shipped directly from the supplier. If this is the case, you will be provided with a separate shipping confirmation number.

A tracking number will be provided upon shipment of order(s). Once items are dispatched, The Elegant Window is not responsible for orders delivered to an incorrect address, postal delays or strikes, or packages stolen from a delivery location.

INTERNATIONAL SHIPPING:

Please contact me regarding international shipping of custom products.

I recommend that the fabric be dry cleaned only. Although some fabrics are washable, if your window treatments are lined or interlined, the fabric may have a different shrinkage rate than the lining. To remove surface dust, it is recommended that most window treatments be regularly vacuumed with a suitable attachment. Please also refer to the manufacturers’ cleaning guidelines.

Most manufacturers and suppliers offer a selection of fire-retardant fabrics and linings. These are commonly used in commercial settings, like hotels, but may also be used in your home. When ordering, please specify if you require your fabric to be fire-retardant.

Yes you can. Sheer fabric will filter light without blocking it and won’t disturb your view. Alternately, adding a lining to curtain fabric will block more daylight and the view and blackout lining will completely block both. When it comes to lining options, I can guide you through the selection so you can achieve the lighting effect that best suits your needs.

Choosing custom window treatments is not the same as buying curtains in a store. Once the fabric has been ordered from the manufacturer and cut from the bolt, I am unable to cancel or return the fabric. For some custom services I can however offer sample swatches.

I recommend you use as much or as little colour as you feel comfortable with. Do you want your window treatments to complement or contrast with the existing furniture, flooring and wall colours? How does the light change in the room during the day? I am here to help guide you through the process and make sure your vision comes to life.

Our large fabric selection is extremely varied; choices include, but are not limited to: natural linen, cotton, polyester, silk, bamboo, and poly/cotton blends.

This depends on your personal preference, the style and decor in your home, and whether you want your window treatments to be functional, decorative, or both. Often clients want a functional covering like a roman blind and then we add drapery as a decorative layer. The choices are yours, but I’m here to guide you.

Unlike ready-made drapes and curtains, the choice of fabrics, styles, and size variations for custom curtains is unlimited. With the help of an experienced designer that specializes in window treatments and soft furnishings, you can achieve the exact look and style you want. Custom curtains are also typically far superior in fabric quality.

Normally around 4 weeks from the time of delivery of all materials to the workroom.

After speaking with you to gather details, I provide you with a quote. I then require a 50% deposit to cover material costs, with balance payable in full on delivery of your window treatments. For custom services I accept cash, e-transfer, cheque, and bank draft.

This will depend greatly on the size of the window and the style and fabric that you choose. Typically the cost will range from $500 to $1500 per window, but this is only a general estimate. As there is a wide range of price points, I assist you in understanding the choices that fit with what you want to achieve and are within your price range. Once your needs are established, I always provide a detailed quote.

Flat Roman Blinds – This simple, contemporary style hangs crisp and neat with horizontal straight folds when open. This design works well in any room and with windows of all types, shapes, and sizes.

Relaxed Roman Blinds – An elegant and charming style that hangs in soft swag pleats when raised, giving it a relaxed look.

Cascade Roman Blinds – Constructed using the same elements as a Flat Roman Blind, the fabric folds that encase the rods are visible at the front of the blind, rather than the back. This style is therefore best suited to plain fabrics, but can work for any window.

London Blinds – This style combines the structure of a Roman Blind with the flowing look to ensure the window is the focal point of the room. Often used for decorative purposes, adding a contrasting fabric in the inverted pleat will ensure a coutured look.

Inside Mount – Installed inside the window frame, they provide a polished look and offer a minimalist sleek finish
which many homeowners desire.

BENEFITS:

Take up less space in the room
Use less fabric than an outside mount blind
Can be incorporated with curtains that won’t inhibit the functionality of the blind
Enables you to show off the frame and trim of the window
Ideal for small or large windows

Outside Mount – Installed outside the window frame, they cover a larger area and help to enhance a rooms
appearance. They also provide more flexibility when choosing window treatments.

BENEFITS:

Can block out more light than inside mount
Can be mounted closer to the ceiling to make the room look taller
Ideal for narrow window frames where inside mount blinds are not an option
Can provide the illusion that the window is larger
Offer more flexibility when choosing Window Treatments
Ideal for small or large windows

Curtain fullness is determined by the total width of the track or rod by the amount of fabric used in the curtain heading. Different headings require different fullness ratios, depending on which style of curtains are chosen, which will also affect the final price.

Fullness can sometimes be adjusted to fit a projects budget, final use or design of the curtains.

As an example: Your curtain rod is 50” wide and you would like double pleat curtains, which are 2.0 fullness, you would therefore require 50” x 2.0 = 100” finished width of fabric to cover the the rod/pole.

RECOMMENDED AMOUNT OF FABRIC FULLNESS TO USE FOR EACH STYLE OF CURTAINS:

CURTAIN STYLE	PICTURE	FULLNESS RATIO	DESCRIPTIOIN
Double pleat		2 – 2.5	A contemporary style for a smart tailored finish. The elegant pleats stack efficiently from top to bottom.
Triple Pleat		2.5	This is a traditional style for a more formal finish. Similar to a double pleat, but using more fabric to achieve a classic look.
Euro/French Pleat		2.0 – 2.5	A predominant style choice amongst many designers, this tailored pleat is pinched at the top of the curtain, allowing the fabric to cascade beautifully to the floor.
Goblet Pleat		2.25 – 2.5	A sumptuous and traditional decorative style that adds a sense of formality.
Ripplefold		1.6 – 2.2	A modern, simple style that has continuous and consistently placed pleats spanning the width of the curtain. A special snap tape is sewn into the heading and requires a rod with spacing carriers.
Back Tab		1.5	A tailored style where the rod slips through the back tabs of the header to create a crisp clean look.
Tab Top		1.25 – 1.5	This style features a number of fabric tabs that help showcase a decorative curtain rod.
Rod Pocket		1.25 – 1.5	A soft, classic style where the rod is slipped through the panels allowing the fabric to gather together. This simple decorative style is not necessarily suited for curtains that are often opened and closed.
Flat Panel		1.0	This style is simply a flat panel with no pleats and is usually hung using curtain clips

With a variety of styles, colours, and patterns to choose from, I recommend a professional consultation to determine what best suits your space, needs, and budget. Below are some illustrations of the more popular curtain and drapery headings.

Single Pleat – A modern clean style offering a tailored finish with less fullness than other pleat options. An ideal option if you’re looking for a minimalist look, or when space at the side of the frame is limited.

Back Tab or Tab Back – A tailored style where the rod slips through the back tabs of the header to create a crisp clean look.

Double Pleat – A contemporary style for a smart tailored finish. The elegant pleats stack efficiently from top to bottom.

Tab Top – This style features a number of fabric tabs that help showcase a decorative curtain rod.

Triple Pleat – This is a traditional style for a more formal finish. Similar to a double pleat, but using more fabric to achieve a classic look.

Rod Pocket – A soft, classic style where the rod is slipped through the panels allowing the fabric to gather together. This simple decorative style is not necessarily suited for curtains that are often opened and closed.

Euro or French Pleat – A predominant style choice amongst many designers, this tailored pleat is pinched at the top of the curtain, allowing the fabric to cascade beautifully to the floor.

Goblet Pleat – A sumptuous and traditional decorative style that adds a sense of formality.

Ripplefold – A modern, simple style that has continuous and consistently placed pleats spanning the width of the curtain. A special snap tape is sewn into the heading and requires a rod with spacing carriers.

Flat Panel – The simplest of all designs, it does not have any pleats, has minimum fullness when closed and uses the least fabric of all the header styles. It is usually hung from a pole with rings and clips and is a great option for an informal and functional finished look.

There’s a lot of information and opinions out there about what size cushion pads is ideal for your cushion cover. Personally, I like both cover and pad the same size, but I always advise my clients the choice should be made according to personal preference.

Here’s my general guideline:

Soft Pillow – If you want your cushion to feel soft and sumptuous, pick a cushion pad the same size as your cover. This will give you that ‘karate chop’ look and allow the cushion to breath inside the cover.

Firmer Pillow – If you want more support from your cushion, I’d suggest buying your insert 2” larger than the pillow cover. This will plump out the cover and feel snug and supportive.

CUSHION INSERTS

10/90 FEATHER CUSHION INSERTS

Sourced in Canada for their exceptional loft and quality, our plush and comfortable 10% down and 90% feather cushion pads are perfect for use anywhere in the home. They are classed as a medium to firm insert and are available in a large selection of sizes and shapes.

North American standard 20% down and 80% feather fill
200 thread count, 100% cotton twill shell
Overlocked edges
Single compartment

Care – Use a cushion cover, fluff up product daily, and air outside on a nice day, avoiding direct sunlight. Not recommended for outdoor use.

$standard 100 by oeko tex logo vector$ NF5

20/80 FEATHER CUSHION INSERTS

Sourced in Canada for their exceptional loft and quality, our soft and luxurious 20% down and 80% feather cushion pads are perfect for use anywhere in the home. They are classed as a medium firm insert and are available in a large selection of sizes and shapes.

North American standard 20% down and 80% feather fill
200 thread count, 100% cotton twill shell
Overlocked edges
Single compartment

Care – Use a cushion cover, fluff up product daily, and air outside on a nice day, avoiding direct sunlight. Not recommended for outdoor use.

$standard 100 by oeko tex logo vector$ NF5

HILOFT CUSHION

Soft, Plush, & Luxurious. Northern Feather’s cushions add a touch of elegance to your home decor. These down-like cushions filled with NF Premium Hiloft® fibre are perfect for the living room or the bedroom. Available in a large assortment of various sizes and shapes.

Premium Hiloft® fibre polyester fill
200 thread count, 100% cotton twill shell
Inside seam
Single compartment

Care – Use a cushion cover, fluff up product daily, and air outside on a nice day, avoiding direct sunlight.

$standard 100 by oeko tex logo vector$

Cushions styles available in custom orders.

Flanged – This style is usually crafted from the same piece of fabric as the cushion. The seam of the fabric extends beyond the dimensions of the cushion, creating an elegant and opulent finish.

Knife – This simple and popular style of cushion is constructed with a seam and no decorative/embellished edge finish, which creates a very clean and contemporary look.

Frilled – This charming style is fabricated with ruffles of fabric added around the seam to give a highly decorative finish, that looks traditional and elegant.

Piped – This style is composed from a length of cord covered with a band of matching or contrasting fabric, sewn into the seam. It adds a finished look to decorative cushions.

I have hundreds of fabric books at my disposal and access to pretty much any fabric available. If you have a specific fabric or designer in mind, let me know.

Our large fabric selection is extremely varied; choices include, but are not limited to: natural linen, cotton, polyester, silk, bamboo, and poly/cotton blends.

Outside Mount

WIDTH MEASUREMENT –

Measure the width of the outside frame.
Add a recommended minimum of 1” – 2” on both sides of the measured frame width to help reduce light seepage around the frame. This will calculate your total required blind width.

LENGTH MEASUREMENT –

Measure the length of the outside frame.
Add 1” – 2” length to the bottom of the frame to help reduce light seepage around the frame.
If you are mounting the Roman Blind just above the outside frame, it is recommended that you add a minimum of 2” to your final measurement.
If you do not wish to block the view through the window when the blind is up (and you have the ceiling height), it is recommended that you install the Roman Blind at least 8” – 12” above the window frame. Don’t forget to add this additional measurement to the total length of your finished Blind length.

Inside Mount

IMPORTANT NOTE: In order to install an inside mount Roman Blind, the depth of the inside window casing should be a minimum of 2.5″ or it may protrude out too far.

WIDTH MEASUREMENT –

Measure the widths at the Top, Middle and Bottom of the inside frame that you want the Blind to cover.

NOTE: The finished width of the Roman Blind will be made 1/4” smaller than the actual frame measurement you provide, to allow for ease of opening and closing the Blind. If you do not require the width to be adjusted, please annotate this in the ‘additional information’ box.

LENGTH MEASUREMENT –

Measure the required length at the left, middle and right side of the inside frame.

NOTE: The finished length of the Roman Blind will be made to the shortest length provided. If you do not want the final length to be adjusted, please annotate this in the ‘additional information’ box.

Curtain Rod Installed

WIDTH MEASUREMENT –

Measure the width of the curtain rod between the decorative finials (decorative hardware at the end of the pole). This will give you the finished width of the curtains that you require.

Choose whether you want a single panel or pair of curtains for the pole.

LENGTH MEASUREMENT –

Measure the length from the BOTTOM of the curtain pole to the desired length of the curtains:

Sill Length – It is recommended that you add a minimum + 4” below sill for the finished length.

Mid Length – If a baseboard or electric heater is located below the curtains, it is recommended that the curtain finished length is at least 4” above the heat source.

Full Length – It is recommended that 0.5” is deducted from the finished length so that the curtains are slightly off the floor.

Puddling on Floor Length – To get this look it is recommended that you add 4” – 12” onto the floor length of the curtains, depending how much ‘puddling’ you require. This style is best kept as a decorative look where the curtains will not be opened or closed. It is also not recommended for high traffic areas or if you have children or pets, as the curtains will get dirty very quickly.

EXCEPTIONS: If you are choosing Rod Pocket OR Tab Top Curtains, then you must measure from the TOP of the Curtain Rod.

No Curtain Rod Installed

WIDTH MEASUREMENT –

Measure the width of the window including the outside frame/trim (if installed).

Add the total number of inches on either side of the frame you wish the rod to extend.

NOTE: It is recommended that the finished width of the curtain rod be a minimum of 4”- 8″ longer than either side of the frame and a minimum of 8” – 16” for larger windows.

This will give you the finished width of the curtains that you require.

Choose whether you want a single panel or pair of curtains for the pole.

LENGTH MEASUREMENT –

Measure the length from the top of the window frame/trim to the desired length of the curtains:

Sill Length – It is recommended that you add a minimum + 4” below sill for the finished length.

Mid Length – If a baseboard or electric heater is located below the curtains it is recommended that the curtain finished length is at least 4” above the heat source.

Full Length – It is recommended that 0.5” is deducted from the finished length so that the curtains are slightly off the floor.

This measurement is the distance from the top of the frame/trim to the desired height you wish to mount the BOTTOM of the curtain rod.

EXCEPTIONS: If you are choosing Rod Pocket OR Tab Top Curtains, then you must measure from the TOP of the Curtain Rod

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